Insights from WordPress User Survey: Tackling Rising Frustration With Proven Strategies

Over the years, WordPress has been a staple in the world of website building, but recent survey results hint at a wave of dissatisfaction among users. From concerns about the Gutenberg editor to issues with ease of use and performance, there are valid reasons behind the rising frustration. However, with proven strategies and a commitment to addressing user feedback, the WordPress community has the opportunity to turn the tide and meet the evolving needs of its users. In this blog post, we probe into the key insights from the WordPress user survey and explore how these challenges can be overcome with a proactive approach.

The Gutenberg Editor

User Reception and Feedback

Any user feedback is crucial for the growth and development of any software, and the annual WordPress user survey reflects mixed sentiments towards the Gutenberg editor. While there has been a rise in user adoption, there is a notable decrease in confidence and satisfaction levels. Users expressed concerns about the editor's intuitiveness, with a significant percentage feeling that WordPress may not fully cater to their needs.

Comparative Analysis with Classic Editor


Criterion Gutenberg
Adoption Rate 60% in 2023
User Satisfaction 45% agreed

A comparison between Gutenberg and the classic editor reveals a notable increase in adoption rates for Gutenberg, with 60% of users using it in 2023. However, user satisfaction levels remain a concern, with only 45% agreeing that WordPress meets their needs. This data reflects a shift in user preferences and highlights the ongoing challenges faced by the Gutenberg editor in meeting user expectations.

Which Editor Do You Use?

Trends in Editor Preferences

One of the key insights from the WordPress user survey relates to the adoption of the Gutenberg editor. Over the years, there has been a steady increase in users switching to Gutenberg, with numbers rising from 37% in 2020 to 60% in 2023. However, despite this trend, there is a growing sense of dissatisfaction among users, with 29% disagreeing that WordPress meets their needs.

Impact on Productivity and Workflow

Which editor users choose can significantly impact their productivity and workflow. While third-party visual editors have simplified website building, the shift to Gutenberg has not been universally well-received. Users are expressing concerns about the editor's intuitiveness and overall usability. This dissatisfaction can lead to decreased efficiency and potentially hinder the website creation process.

User Satisfaction and Discontent

Key Areas of Frustration

Areas of concern highlighted in the recent WordPress user survey encompass various aspects of user experience. Frustration is notably seen in the editor experience with Gutenberg, perceived lack of ease of use, flexibility, cost concerns, and dissatisfaction with block themes. Users also express worry regarding performance, security, and the overwhelming selection of plugins.

Statistical Decline in Satisfaction

For WordPress users, the data from the survey reflects a decline in satisfaction levels compared to previous years. Areas showing statistical decreases in satisfaction include perceived ease of use dropping from 32% to 21.7%, flexibility dropping from 31% to 18.5%, and cost satisfaction plummeting from 37% to 17%. Furthermore, only 5.3% found block themes to be among the top three positive aspects of WordPress in 2023.

With these declining satisfaction rates, it's crucial for the WordPress community to address user feedback and concerns seriously. Focusing on improving key areas like user experience, performance, security, and plugin management can help regain user trust and satisfaction in the platform.

Strategies for Improvement

Official Responses to User Concerns

An official response to the rising user frustration reflected in the annual WordPress survey includes a commitment to enhancing the Gutenberg editor, improving performance, security, and user interface options. The development team has acknowledged the need for more developer resources and aims to address concerns through ongoing updates and refinements.

Community-Driven Solutions

To tackle the challenges highlighted by the survey, community-driven solutions are being explored within the WordPress ecosystem. Engaging with niche communities like publishers, affiliates, and bloggers will provide valuable insights. By incorporating feedback from diverse user groups, WordPress can tailor its offerings to better meet the unique needs of its broad user base.

Embracing Change and Innovation

Future Updates and Roadmap

The evolving landscape of website building platforms demands WordPress to stay agile and innovative. Future updates and roadmap planning should prioritize addressing user concerns highlighted in the recent survey results, such as enhancing the Gutenberg editor's usability and addressing performance and security issues to align with industry standards.

Educating Users for a Smoother Transition

Educating users on the benefits of the latest WordPress features and improvements can help facilitate a smoother transition and increase user satisfaction levels. Providing resources, tutorials, and documentation that highlight the ease of use and flexibility of Gutenberg can empower users to make the most out of the platform.

Plus, incorporating feedback from niche communities like publishers, affiliates, and bloggers can ensure that WordPress caters to a diverse user base and continues to meet the evolving needs of its users.


From above insights from the WordPress User Survey, it is evident that users are experiencing rising frustration and decreasing confidence in the platform, particularly in relation to the Gutenberg editor and overall user experience. To address these concerns, the WordPress community must focus on enhancing the Gutenberg editor, improving performance and security standards, providing more developer resources, and prioritizing design and user interface improvements. Recognizing and incorporating feedback from niche communities like publishers, affiliates, and bloggers will also be crucial in shaping the future direction of WordPress. By implementing these proven strategies, WordPress can regain user trust, enhance user satisfaction, and maintain its competitive edge in the ever-evolving web development industry.

Disclosure: This post contains external affiliate links, which means I receive commission if you make a purchase using this link. The opinions on this page are my own and I don't receive additional bonus for positive reviews.

Zigmars Author

Fanatic web designer & photographer specialized in clean and modern Bootstrap & WordPress theme development. I continuously explore new stuff about web design and photo cameras and update MOOZ Blog on a regular basis with the useful content.


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